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Cancellation policy

Cancellation policy

Cancellation terms depend on the operator and activity type, but these general rules explain the most common expectations.

Standard shared tours

Many standard tours allow free cancellation up to 24 hours before departure, but some operators may apply stricter terms in high season.

Private tours

Private trips usually require more notice because boats, drivers, or custom arrangements may be reserved specifically for your group.

Weather or safety changes

If a tour is cancelled for safety or weather reasons, we will explain the options offered by the operator, which may include postponement, route change, or refund according to operator policy.

No-shows & late arrivals

Missed pickups, no-shows, or very late guest arrival may be treated as used services and may not be refundable.